American Dry Cleaning Company
London · Greater London
A London dry cleaning chain with branches, offering what they call a repair, restoration and cleaning service for all soft toys, plus an ozone clean aimed at bacteria rather than dirt. A dry cleaner offering restoration rather than just a wash is unusual, and this is exactly the elastic supply nobody aggregates.
Getting hold of them
- 020 8200 7052
- Their own site
- You can walk in at London
She would rather you rang. Email tends to sit.
If it gets lost
Not stated
This is a blank on their page, not an answer from them. We have never asked anybody in this trade the question. Of the 185 businesses we have read, 4 have written anything down about losing an item: 2 say it is insured, 2 say the risk is yours. The other 181 are silent, and silence is not a policy either way.
If you would rather not have to phrase it
“Before I send it, can I ask what happens if it gets lost or damaged while it’s with you? I’m not trying to catch you out, it just can’t be replaced. Whatever the answer is, could you put it in an email so I’ve got it in writing?”
“No, we don’t cover it” is a fine answer to get. It tells you to insure the post yourself for the full amount, both ways.
If it is lost or damaged
Their website does not say what happens if your item is lost or damaged while they have it.
Ask before you post anything you could not replace. Only four of the businesses we hold publish an answer to this.
What they take on
- Mending and seams
- Cleaning on its own
- Deodorising and allergens
- Fur restoration, de-matting and pile lifting
What they won’t do
The part every other directory leaves out. None of this is a criticism. It is how you avoid three wasted weeks.
- Doesn't say whether they take work by post
Getting it there
- Doesn't say whether they take work by post
- You can bring it in
Money
- Fixed menu of prices, so you know before you send it
Anything else they say
- Why not ask for our Ozone Cleaning to remove harmful bugs and bacteria that may be lurking in your cuddly teddy?
- They say repair and restoration and then describe only cleaning, so ask what the repair part actually covers before you hand anything over.