Bears & Repairs
Lancashire
A Lancashire workroom run by Dr Jackie, who both makes traditional jointed bears and repairs worn ones. The site mentions reattaching limbs, fixing drooping heads and making memory bears from a person's own clothing, but gives no prices or turnaround times.
Getting hold of them
Email is the way in. They do not take cold calls.
If it gets lost
Not stated
This is a blank on their page, not an answer from them. We have never asked anybody in this trade the question. Of the 185 businesses we have read, 4 have written anything down about losing an item: 2 say it is insured, 2 say the risk is yours. The other 181 are silent, and silence is not a policy either way.
If you would rather not have to phrase it
“Before I send it, can I ask what happens if it gets lost or damaged while it’s with you? I’m not trying to catch you out, it just can’t be replaced. Whatever the answer is, could you put it in an email so I’ve got it in writing?”
“No, we don’t cover it” is a fine answer to get. It tells you to insure the post yourself for the full amount, both ways.
If it is lost or damaged
Their website does not say what happens if your item is lost or damaged while they have it.
Ask before you post anything you could not replace. Only four of the businesses we hold publish an answer to this.
What they take on
- Full restoration and rebuilds
- Mending and seams
- Restuffing
- Joints
- Memory bears from clothing
Works in mohair.
What they won’t do
The part every other directory leaves out. None of this is a criticism. It is how you avoid three wasted weeks.
- Doesn't say anywhere whether you send it by post or bring it in. Ask before anything else
Getting it there
- Doesn't say whether they take work by post
- Doesn’t say whether you can bring it in
Money
- Fixed menu of prices, so you know before you send it
Anything else they say
- Is your Teddy Bear a little worn, torn and looking forlorn Is he a little baggy and a little saggy A drooping head, a missing leg, a hanging arm Let me repair him and restore his charm
- Memory bears Wrap up your memories inside a custom made Bear from your cherished items.
- Traditional bears made in our Lancashire workroom
- Our fully jointed Bears are all handmade using the finest quality mohair, faux furs and none fur fabrics.
- The site links out to Instagram, an email link and an Etsy Store rather than publishing a phone number or address.