Every listing was read from the business’s own public pages rather than from speaking to them, so check before you rely on it. Run one of these businesses? Tell us and we will correct or remove your entry.

Droplet

London · Greater London

A London dry cleaner with six branches and a published soft toy cleaning price list by size, from 15.95 to 69.95 pounds. Free collection and delivery, same-day and 24-hour turnarounds, and everything done in house rather than sent out. Cleaning only, though they do repairs and alterations on clothing.

Getting hold of them

She would rather you rang. Email tends to sit.

If your case is urgent, say so in the first sentence. They make exceptions and they will not think to ask.

If it gets lost

Not stated

This is a blank on their page, not an answer from them. We have never asked anybody in this trade the question. Of the 185 businesses we have read, 4 have written anything down about losing an item: 2 say it is insured, 2 say the risk is yours. The other 181 are silent, and silence is not a policy either way.

If you would rather not have to phrase it

“Before I send it, can I ask what happens if it gets lost or damaged while it’s with you? I’m not trying to catch you out, it just can’t be replaced. Whatever the answer is, could you put it in an email so I’ve got it in writing?”

“No, we don’t cover it” is a fine answer to get. It tells you to insure the post yourself for the full amount, both ways.

If it is lost or damaged

Their website does not say what happens if your item is lost or damaged while they have it.

Ask before you post anything you could not replace. Only four of the businesses we hold publish an answer to this.

What they take on

Cleaning on its own
Deodorising and allergens
Bulk work on contract

What they won’t do

The part every other directory leaves out. None of this is a criticism. It is how you avoid three wasted weeks.

Minimum charge of £15.95 whatever the job
Nothing bigger than about 100cm
Doesn't say whether they take work by post

Their published prices

Small toy, up to 15cmfrom £15.95
Medium toy, up to 40cmfrom £29.95
Large toy, up to 60cmfrom £49.95
Extra large toy, up to 100cmfrom £69.95

Getting it there

Doesn't say whether they take work by post
You can bring it in

Money

Minimum charge £15.95
Fixed menu of prices, so you know before you send it

Anything else they say

One of only three businesses in the whole dataset that publishes a price for cleaning a soft toy before you ask.
Priced by size band, which is the only pricing model here a customer can check against their own toy before making contact.