Farcroft Restorations Group
Walsall · West Midlands · 58 years
A family restoration firm since 1968 covering buildings and contents, with a classic toys line that takes teddy bears, ceramic dolls, rocking horses and dolls houses. Because the same firm does wood, metal, ceramics, textiles and fine art, they can take a toy that is several of those at once, which most specialists cannot.
Getting hold of them
- 01922 458555
- Their own site
- You can walk in at Walsall
She would rather you rang. Email tends to sit.
If it gets lost
Not stated
This is a blank on their page, not an answer from them. We have never asked anybody in this trade the question. Of the 185 businesses we have read, 4 have written anything down about losing an item: 2 say it is insured, 2 say the risk is yours. The other 181 are silent, and silence is not a policy either way.
If you would rather not have to phrase it
“Before I send it, can I ask what happens if it gets lost or damaged while it’s with you? I’m not trying to catch you out, it just can’t be replaced. Whatever the answer is, could you put it in an email so I’ve got it in writing?”
“No, we don’t cover it” is a fine answer to get. It tells you to insure the post yourself for the full amount, both ways.
If it is lost or damaged
Their website does not say what happens if your item is lost or damaged while they have it.
Ask before you post anything you could not replace. Only four of the businesses we hold publish an answer to this.
What they take on
- Full restoration and rebuilds
- Mending and seams
- Restuffing
- Cleaning on its own
- Deodorising and allergens
- Fur restoration, de-matting and pile lifting
- Eyes and noses
- Joints
- Fire, flood and smoke
Works in mohair.
What they won’t do
The part every other directory leaves out. None of this is a criticism. It is how you avoid three wasted weeks.
- Doesn't say whether they take work by post
Getting it there
- Doesn't say whether they take work by post
- You can bring it in
Money
- Fixed menu of prices, so you know before you send it
- Bills a loss adjuster directly
Anything else they say
- Works with the construction and insurance industries as well as private owners, so this is a route in after a house fire.
- From advising owners on the most appropriate methods of cleaning and conservation, to restoring toys that have seen better days.