Hug Haven Soft Toy Spa
Hartlepool
A one-person soft toy repair service in Hartlepool offering surface cleaning and brushing, seam repairs, stuffing replacement, and eye, nose and paw pad replacement, plus a fuller clean-and-repair service for delicate plushies. The site publishes no prices, no turnaround times and no phone or email, only a message form.
Getting hold of them
They work from their own form, so start there.
If it gets lost
Not stated
This is a blank on their page, not an answer from them. We have never asked anybody in this trade the question. Of the 185 businesses we have read, 4 have written anything down about losing an item: 2 say it is insured, 2 say the risk is yours. The other 181 are silent, and silence is not a policy either way.
If you would rather not have to phrase it
“Before I send it, can I ask what happens if it gets lost or damaged while it’s with you? I’m not trying to catch you out, it just can’t be replaced. Whatever the answer is, could you put it in an email so I’ve got it in writing?”
“No, we don’t cover it” is a fine answer to get. It tells you to insure the post yourself for the full amount, both ways.
If it is lost or damaged
Their website does not say what happens if your item is lost or damaged while they have it.
Ask before you post anything you could not replace. Only four of the businesses we hold publish an answer to this.
What they take on
- Full restoration and rebuilds
- Mending and seams
- Restuffing
- Cleaning on its own
- Fur restoration, de-matting and pile lifting
- Eyes and noses
What they won’t do
The part every other directory leaves out. None of this is a criticism. It is how you avoid three wasted weeks.
- Doesn't say anywhere whether you send it by post or bring it in. Ask before anything else
Getting it there
- Doesn't say whether they take work by post
- Doesn’t say whether you can bring it in
Money
- Fixed menu of prices, so you know before you send it
Anything else they say
- Seam repairs, stuffing replacement, and feature restoration to bring your plushie back to life.
- Full restoration service including cleaning, repairs, and detailing to ensure your plushie looks its best.
- Gentle surface cleaning to remove dust and light stains, and a gentle brush, ensuring your plushie is fresh and huggable.
- My most comprehensive service, tailored to the most delicate plushies, offering cleaning and restoration.