Love Keep Create Teddy Hospital
Plymouth · Devon
A memory keepsake company in Plymouth with over 2,000 reviews, running a Teddy Hospital as a fixed forty pound product. They un-stuff the bear, repair and reinforce the seams from the inside, restuff, and re-cover worn areas. Email a photo first so they can decide which tier you need. Currently unavailable, with an email list.
Getting hold of them
When they are open
- Monday
- 9am to 4:30pm
- Tuesday
- 9am to 4:30pm
- Wednesday
- 9am to 4:30pm
- Thursday
- 9am to 4:30pm
- Friday
- 9am to 4:30pm
- Saturday
- Closed
- Sunday
- Closed
As published by the business on Apple Maps. Ring before travelling.
Email is the way in. They do not take cold calls.
If your case is urgent, say so in the first sentence. They make exceptions and they will not think to ask.
If it gets lost
Not stated
This is a blank on their page, not an answer from them. We have never asked anybody in this trade the question. Of the 185 businesses we have read, 4 have written anything down about losing an item: 2 say it is insured, 2 say the risk is yours. The other 181 are silent, and silence is not a policy either way.
If you would rather not have to phrase it
“Before I send it, can I ask what happens if it gets lost or damaged while it’s with you? I’m not trying to catch you out, it just can’t be replaced. Whatever the answer is, could you put it in an email so I’ve got it in writing?”
“No, we don’t cover it” is a fine answer to get. It tells you to insure the post yourself for the full amount, both ways.
Getting it there is on you, and the cover above may not start until it arrives. Send it tracked and insured, whatever it costs.
If it is lost or damaged
Their website does not say what happens if your item is lost or damaged while they have it. Return postage is paid by you.
Ask before you post anything you could not replace. Only four of the businesses we hold publish an answer to this.
What they take on
- Full restoration and rebuilds
- Mending and seams
- Restuffing
- Memory bears from clothing
Works in mohair.
What they won’t do
The part every other directory leaves out. None of this is a criticism. It is how you avoid three wasted weeks.
- Replaces the old stuffing. Whether they will make an exception is not stated, so ask
- Repairs only, no cleaning
- Minimum charge of £40 whatever the job
Their exact words on what they refuse
Quoted from their own pages, unedited, because a paraphrase of a refusal is the kind of thing you find out was wrong three weeks in.
- “IMPORTANT: Please make sure you email us before placing your order with an image of the bear you would like to be an in-patient at our Teddy Hospital. This is so that we can properly diagnose the tier needed for your beloved bear.”
Their published prices
- Teddy Hospital: restoration and repairfrom £40
Getting it there
- Takes work by post
- Nowhere to bring it. Everything comes by post
- Comes back standard
Money
- Minimum charge £40
- Quotes free from photographs, and that is the price
Anything else they say
- A flat published price for a bear repair is close to unheard of in this trade. Everyone else quotes.
- Advises sending clothing in a waterproof mailing bag by a tracked, signed-for service.