My Oh My
Corbridge · Northumberland
A toy shop in Corbridge that runs a soft toy repair service, the Plush Clinic, with the work done by Olena. They take textile toys only, from small stitch repairs up to full rebuilds, and they say repairs are booked up around eighteen months ahead.
Getting hold of them
- 01434 671603
- happy@my-oh-my.com
- Their own site
- You can walk in at Corbridge
When they are open
- Monday
- Closed
- Tuesday
- 10am to 5pm
- Wednesday
- 10am to 5pm
- Thursday
- 10am to 5pm
- Friday
- 10am to 5pm
- Saturday
- 10am to 5pm
- Sunday
- Closed
As published by the business on Apple Maps. Ring before travelling.
Email is the way in. They do not take cold calls.
If it gets lost
Not stated
This is a blank on their page, not an answer from them. We have never asked anybody in this trade the question. Of the 185 businesses we have read, 4 have written anything down about losing an item: 2 say it is insured, 2 say the risk is yours. The other 181 are silent, and silence is not a policy either way.
If you would rather not have to phrase it
“Before I send it, can I ask what happens if it gets lost or damaged while it’s with you? I’m not trying to catch you out, it just can’t be replaced. Whatever the answer is, could you put it in an email so I’ve got it in writing?”
“No, we don’t cover it” is a fine answer to get. It tells you to insure the post yourself for the full amount, both ways.
If it is lost or damaged
Their website does not say what happens if your item is lost or damaged while they have it.
Ask before you post anything you could not replace. Only four of the businesses we hold publish an answer to this.
What they take on
- Full restoration and rebuilds
- Mending and seams
- Restuffing
- Cleaning on its own
What they won’t do
The part every other directory leaves out. None of this is a criticism. It is how you avoid three wasted weeks.
- Restores to as-new unless you say otherwise
- Won't accept anything by post until they give you a date to send it
- Doesn't say whether they take work by post
Their exact words on what they refuse
Quoted from their own pages, unedited, because a paraphrase of a refusal is the kind of thing you find out was wrong three weeks in.
- “Unfortunately we can’t provide you with service of plastic or wooden toy restoration. We work only with textile.”
Getting it there
- Doesn't say whether they take work by post
- You can bring it in
Money
- Fixed menu of prices, so you know before you send it
Anything else they say
- Welcome to the heart of our Plush Clinic, where Olena, a skilled artisan and craftsman brings joy to life one stitch at a time, with her unique passion for preserving and restoring cherished toys.
- Olena’s background in textile artistry and expertise in plush toy engineering ensure every cuddly companion receives the care it deserves.
- All our invoicing and payments are through PayPal, so all their many banking services are accepted. A direct bank transfer is also acceptable.
- Yes, you’re welcome to visit our store and explore our selection of unique, hand-crafted teddy bears. ... If you’re interested in a custom design or repair service, please contact us beforehand to discuss availability and book an appointment if necessary.
- Yes, we offer a teddy bear repair service! Whether your bear needs new stuffing, stitch repairs, or a full makeover, we can restore your beloved bear to its former glory.
- Please note, all custom items made to order are classified as Collectible items and they cannot be certified for children under 14y.o.
- My Oh My Toy Shop, 2 Front Street, Corbridge NE45 5AP