Every listing was read from the business’s own public pages rather than from speaking to them, so check before you rely on it.

The Plush Hospital
usuk
Find a repairerWhat it costsWorth repairing?Guides

Viewing the United Kingdom listings.

All repairers

Textile Conservation Limited

Bristol · Bristol · 37 years

An accredited conservation studio in Bristol, run by Alison Lister, working for the National Trust, English Heritage and Eton College as well as private owners. Teddy bears are on their list alongside tapestries and ecclesiastical textiles. Their write-up of a private toy collection sooted by a house fire is the most careful description of soft toy cleaning anywhere in this dataset.

Getting hold of them

Email is the way in. They do not take cold calls.

If it gets lost

Insured

The studio meets all the security, fire prevention and insurance arrangements required by the UK Government Indemnity Scheme.

If it is lost or damaged

They say your item is insured while it is with them.

Four of the businesses we hold say anything at all about this. Putting it in writing is unusual.

What they take on

  • Full restoration and rebuilds
  • Mending and seams
  • Cleaning on its own
  • Deodorising and allergens
  • Fur restoration, de-matting and pile lifting
  • Fire, flood and smoke

Works in mohair, wool felt.

What they won’t do

The part every other directory leaves out. None of this is a criticism. It is how you avoid three wasted weeks.

  • Won't accept anything by post until they give you a date to send it
  • Doesn't say whether they take work by post

Their exact words on what they refuse

Quoted from their own pages, unedited, because a paraphrase of a refusal is the kind of thing you find out was wrong three weeks in.

  • “We follow the Institute for Conservation Professional Standards and Judgement & Ethics which defines what constitutes professional practice for professional conservators.”

Getting it there

  • Doesn't say whether they take work by post
  • You can bring it in
  • Takes work from overseas

Money

  • Fixed menu of prices, so you know before you send it

Anything else they say

  • Alison Lister is an ICON accredited conservator with over 25 years experience.
  • The only business in this dataset that states any insurance arrangement at all, and it is the Government Indemnity Scheme.
  • Removing and reattaching the paper maker's labels rather than working around them is the kind of detail that separates conservation from cleaning.