Angelic Creations Doll and Toy Hospital
Naperville · Illinois · 43 years
A doll and teddy bear hospital west of Chicago, run by the same person for over forty years and now working from home. Everything starts with a paid examination, in person or by post, and most toys have to be cleaned before any repair begins. It takes stuffed animals as readily as dolls, and accepts donated toys for parts.
Getting hold of them
- (630) 740-8128
- whittville@gmail.com
- Their own site
- You can walk in at Naperville
She would rather you rang. Email tends to sit.
If it gets lost
Not stated
This is a blank on their page, not an answer from them. We have never asked anybody in this trade the question. Of the 185 businesses we have read, 4 have written anything down about losing an item: 2 say it is insured, 2 say the risk is yours. The other 181 are silent, and silence is not a policy either way.
If you would rather not have to phrase it
“Before I send it, can I ask what happens if it gets lost or damaged while it’s with you? I’m not trying to catch you out, it just can’t be replaced. Whatever the answer is, could you put it in an email so I’ve got it in writing?”
“No, we don’t cover it” is a fine answer to get. It tells you to insure the mail yourself for the full amount, both ways.
Nobody has told us who covers the outward leg. Ask, because that is the half people forget.
If it is lost or damaged
Their website does not say what happens if your item is lost or damaged while they have it.
Ask before you post anything you could not replace. Only four of the businesses we hold publish an answer to this.
What they take on
- Mending and seams
- Restuffing
- Cleaning on its own
- Deodorising and allergens
- Fur restoration, de-matting and pile lifting
What they won’t do
The part every other directory leaves out. None of this is a criticism. It is how you avoid three wasted weeks.
- Cleans everything as part of a repair, whether you asked or not
- Won't quote from photos. Needs it in hand first
- Minimum charge of $20 whatever the job
- Won't accept anything by mail until they give you a date to send it
Their exact words on what they refuse
Quoted from their own pages, unedited, because a paraphrase of a refusal is the kind of thing you find out was wrong three weeks in.
- “We should not have to repair a toy covered in saliva, vomit, germs or animal fluids. We would like to or need to clean it first.”
- “Please do not send anything moldy.”
Getting it there
- Takes work by mail
- You can bring it in
- Comes back standard
- Takes work from overseas
Money
- Minimum charge $20
- Will not quote until it is in their hands, and charges to look
Anything else they say
- Send $35 with a posted toy to cover the examination and return shipping, more if the toy is large.
- The business moved into the owner's home in October 2024 and the nursery is closed until further notice.
- Asks for stuffed animals made before the 1970s, and no longer wants 8 inch Madame Alexanders or Barbies.