Michael's Clocks and Doll Dr. Kathleen
Marlboro · New Jersey
A clock repairer and a doll doctor working from one address in Marlboro, under the line Keeping the Memories. Two dying trades kept alive by the same sort of person, in the same shop.
Getting hold of them
- Their own site
- You can walk in at Marlboro
When they are open
- Monday
- Closed
- Tuesday
- Closed
- Wednesday
- Closed
- Thursday
- Closed
- Friday
- 1pm to 3pm
- Saturday
- 1pm to 3pm
- Sunday
- Closed
As published by the business on Yelp. Ring before travelling.
They work from their own form, so start there.
If it gets lost
Not stated
This is a blank on their page, not an answer from them. We have never asked anybody in this trade the question. Of the 185 businesses we have read, 4 have written anything down about losing an item: 2 say it is insured, 2 say the risk is yours. The other 181 are silent, and silence is not a policy either way.
If you would rather not have to phrase it
“Before I send it, can I ask what happens if it gets lost or damaged while it’s with you? I’m not trying to catch you out, it just can’t be replaced. Whatever the answer is, could you put it in an email so I’ve got it in writing?”
“No, we don’t cover it” is a fine answer to get. It tells you to insure the mail yourself for the full amount, both ways.
If it is lost or damaged
Their website does not say what happens if your item is lost or damaged while they have it.
Ask before you post anything you could not replace. Only four of the businesses we hold publish an answer to this.
What they take on
- Full restoration and rebuilds
- Mending and seams
- Restuffing
- Cleaning on its own
- Eyes and noses
- Joints
What they won’t do
The part every other directory leaves out. None of this is a criticism. It is how you avoid three wasted weeks.
- Won't accept anything by mail until they give you a date to send it
- Doesn't say whether they take work by mail
Getting it there
- Doesn't say whether they take work by mail
- You can bring it in
Money
- Fixed menu of prices, so you know before you send it
Anything else they say
- The only place in the dataset where a mechanical trade and a soft-toy trade share a workshop, which matters because almost every plush specialist refuses anything with a mechanism.