FRSTeam New York
New York
Fabric and textile restoration after fire or water damage, working through your insurer. Stuffed animals and taxidermy are both on their list. The detail that matters: within 24 to 48 hours of the first visit they return a rush order of essentials, and they name a beloved stuffed animal as one of the things a family needs back that fast.
Getting hold of them
They work from their own form, so start there.
If your case is urgent, say so in the first sentence. They make exceptions and they will not think to ask.
If it gets lost
Not stated
Runs a documented Non Restorable Inventory, so what cannot be saved is recorded rather than quietly lost.
If it is lost or damaged
Their website does not say what happens if your item is lost or damaged while they have it.
Ask before you post anything you could not replace. Only four of the businesses we hold publish an answer to this.
What they take on
- Cleaning on its own
- Deodorising and allergens
- Fire, flood and smoke
Works in leather pads.
Getting it there
- Drop-off only, no mail
- Nowhere to bring it. Everything comes by mail
Money
- Fixed menu of prices, so you know before you send it
- Bills a loss adjuster directly
Anything else they say
- All invoicing is handled directly with your insurance company.
- The only business in this dataset that names getting a child's toy back quickly as an emergency priority in its own process.
- bulk_sanitising cleared. They do process at volume, because a building flooded, not on a recurring contract. Conflating the two put fire and flood firms above a soft play contractor when a nursery asked for a routine batch clean.