Green Hook Studio
Cincinnati · Ohio
A fibre artist in Cincinnati running a stuffed animal hospital alongside making and selling her own. The clearest published price list of any US repairer here, and a same-day appointment for local people whose child cannot sleep without the toy.
Getting hold of them
- Their own site
- You can walk in at Cincinnati
They work from their own form, so start there.
If your case is urgent, say so in the first sentence. They make exceptions and they will not think to ask.
If it gets lost
Not stated
This is a blank on their page, not an answer from them. We have never asked anybody in this trade the question. Of the 185 businesses we have read, 4 have written anything down about losing an item: 2 say it is insured, 2 say the risk is yours. The other 181 are silent, and silence is not a policy either way.
If you would rather not have to phrase it
“Before I send it, can I ask what happens if it gets lost or damaged while it’s with you? I’m not trying to catch you out, it just can’t be replaced. Whatever the answer is, could you put it in an email so I’ve got it in writing?”
“No, we don’t cover it” is a fine answer to get. It tells you to insure the mail yourself for the full amount, both ways.
Nobody has told us who covers the outward leg. Ask, because that is the half people forget.
If it is lost or damaged
Their website does not say what happens if your item is lost or damaged while they have it.
Ask before you post anything you could not replace. Only four of the businesses we hold publish an answer to this.
What they take on
- Full restoration and rebuilds
- Mending and seams
- Restuffing
- Cleaning on its own
- Fur restoration, de-matting and pile lifting
- Eyes and noses
What they won’t do
The part every other directory leaves out. None of this is a criticism. It is how you avoid three wasted weeks.
- Minimum charge of $20 whatever the job
- Won't accept anything by mail until they give you a date to send it
Their published prices
- Basic package: bath and fur brushingfrom $20
- Re-stuff, depending on size$10-$20
- Repairs, depending on severity$10-$20
- Replacement eyes or nose$5-$10
Getting it there
- Takes work by mail
- You can bring it in
- Works on site. It does not go away with them.
- Comes back standard
Money
- Minimum charge $20
- Fixed menu of prices, so you know before you send it
Anything else they say
- Also repairs knitted and crocheted toys, which the biggest US specialist in this dataset refuses outright.
- Posts the work on YouTube, including washing and restuffing videos, which is a form of before-and-after evidence.