Rockwood Dry Cleaners
Gahanna · Ohio · 77 years
A family dry cleaner running since 1949, with a garment and textile restoration programme for insurance claims alongside the retail shop and alterations. Free pickup and delivery, everything cleaned on site, and trained and certified staff at every stage of the restoration process.
Getting hold of them
- Their own site
- You can walk in at Gahanna
When they are open
- Monday
- 7am to 7pm
- Tuesday
- 7am to 7pm
- Wednesday
- 7am to 7pm
- Thursday
- 7am to 7pm
- Friday
- 7am to 7pm
- Saturday
- 8am to 4pm
- Sunday
- Closed
As published by the business on Yelp. Ring before travelling.
She would rather you rang. Email tends to sit.
If your case is urgent, say so in the first sentence. They make exceptions and they will not think to ask.
If it gets lost
Not stated
This is a blank on their page, not an answer from them. We have never asked anybody in this trade the question. Of the 185 businesses we have read, 4 have written anything down about losing an item: 2 say it is insured, 2 say the risk is yours. The other 181 are silent, and silence is not a policy either way.
If you would rather not have to phrase it
“Before I send it, can I ask what happens if it gets lost or damaged while it’s with you? I’m not trying to catch you out, it just can’t be replaced. Whatever the answer is, could you put it in an email so I’ve got it in writing?”
“No, we don’t cover it” is a fine answer to get. It tells you to insure the mail yourself for the full amount, both ways.
If it is lost or damaged
Their website does not say what happens if your item is lost or damaged while they have it.
Ask before you post anything you could not replace. Only four of the businesses we hold publish an answer to this.
What they take on
- Mending and seams
- Cleaning on its own
- Deodorising and allergens
- Fire, flood and smoke
What they won’t do
The part every other directory leaves out. None of this is a criticism. It is how you avoid three wasted weeks.
- Doesn't say whether they take work by mail
Getting it there
- Doesn't say whether they take work by mail
- You can bring it in
Money
- Fixed menu of prices, so you know before you send it
- Bills a loss adjuster directly
Anything else they say
- Their restoration process names an emergency order step, which is the same pattern the national franchises use.
- Also does wedding gown cleaning and preservation, shoe repair and alterations.
- Downgraded from stated to inferred by the claim audit. They are a dry cleaner and it is a fair inference, but they never say it.
- bulk_sanitising cleared. They do process at volume, because a building flooded, not on a recurring contract. Conflating the two put fire and flood firms above a soft play contractor when a nursery asked for a routine batch clean.