Secaucus Doll and Teddy Bear Hospital
Secaucus · New Jersey
A long-running doll and teddy bear hospital that took in broken porcelain dolls and torn teddy bears from a small store, and has been working from home since closing during the pandemic. Contact and in-person visits are handled by email, and visits have to be booked in advance.
Getting hold of them
- SecaucusDollHospital@gmail.com
- Their own site
- You can walk in at 161 Front St, Secaucus, NJ 07094
When they are open
- Monday
- Closed
- Tuesday
- 10:30am to 5pm
- Wednesday
- 10:30am to 5pm
- Thursday
- 10:30am to 5pm
- Friday
- 10:30am to 5pm
- Saturday
- 10:30am to 5pm
- Sunday
- Closed
As published by the business on Yelp. Ring before travelling.
Email is the way in. They do not take cold calls.
If it gets lost
Not stated
This is a blank on their page, not an answer from them. We have never asked anybody in this trade the question. Of the 185 businesses we have read, 4 have written anything down about losing an item: 2 say it is insured, 2 say the risk is yours. The other 181 are silent, and silence is not a policy either way.
If you would rather not have to phrase it
“Before I send it, can I ask what happens if it gets lost or damaged while it’s with you? I’m not trying to catch you out, it just can’t be replaced. Whatever the answer is, could you put it in an email so I’ve got it in writing?”
“No, we don’t cover it” is a fine answer to get. It tells you to insure the mail yourself for the full amount, both ways.
If it is lost or damaged
Their website does not say what happens if your item is lost or damaged while they have it.
Ask before you post anything you could not replace. Only four of the businesses we hold publish an answer to this.
What they take on
- Full restoration and rebuilds
- Mending and seams
- Restuffing
- Eyes and noses
- Joints
What they won’t do
The part every other directory leaves out. None of this is a criticism. It is how you avoid three wasted weeks.
- Won't accept anything by mail until they give you a date to send it
- Doesn't say whether they take work by mail
Getting it there
- Doesn't say whether they take work by mail
- You can bring it in
Money
- Fixed menu of prices, so you know before you send it
Anything else they say
- While we work from home, our patients are still recieving the upmost care.
- Today, the little store called Secaucus Doll and Teddy Bear Hospital, you can find broken porcelain dolls and torn teddy bears all waiting to be taken care of.
- We are forever thankful to have had him in our lives and to be blessed with the knowledge he left behind.